Will Carpenter - Senior Customer Success Engineer, Data Curious, Builder

Background

I started my career on the engineering side, with a focus on Electrical Engineering and Computer Science but over time I kept getting pulled toward customer-facing work. Through the years I worked with the whole spectrum of different sized companies. From relatively small law and accounting firms to the biggest enterprise customers possible. I was given the opportunity to join these prestigious teams-—figuring out how they operate, what slows them down, what their tech stack actually looks like in the wild, and where the real friction points are. In gaining this understanding of 'their' world I quickly realized that solving businees issues is not about how elegant your code is but how much value it delivers.

Technical Foundation

Technically, I'm hands-on. I've built and maintained API integrations, automated workflows end-to-end, written custom scripts and SQL to solve messy business problems, set up SSO/RBAC, and helped stand up data pipelines. I've always operated as the "technical partner who actually understands what's going on," from day-one onboarding to long-term enablement, scaling, and expansion.

My Approach

My style is simple: build relationships, deliver value fast, and keep showing up. I'm comfortable running enablement sessions, spotting expansion opportunities without being pushy, leading QBRs, and being the internal voice for my customers when something needs to get unblocked. Consistency, transparency, and responsiveness are how I earn that trusted-advisor status.

What Drives Me

What actually motivates me isn’t just product adoption—it’s seeing a customer’s entire workflow or strategy shift because of something we implemented together. I’ve helped teams cut hours of manual work, unlock blocked roadmaps, and surface insights that change how they operate. Listening with intent and empathy is the first step to becoming their trusted advisor. Once you understand their politics and tech stack the opportunity to have larger conversations becomes much more organic. And that’s the kind of impact people remember.

And from everything I’ve seen, retention and expansion aren’t about flashy features; they’re about being the partner customers lean on when the stakes are high—the one who is reliable, resourceful, and relentlessly focused on outcomes that matter.